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What is the MCOOLER warranty policy?

Please review our Warranty Policy Page for detailed information.

LIMITED WARRANTY.  MCOOLER warrants its products to be free from defects in material or workmanship under normal use and service from the date of original receipt for the period listed on the chart below:

Warranty Service Periods

MCOOLER Hard Side Case Limited Lifetime Warranty

Manufacturer fully warrants against defects in materials and workmanship for the life of the case by the original owner. The case is guaranteed to be water resistant up to 3 feet under water for 30 minutes. The warranty does not cover the foam or any contents of the case. Liability to manufacturer is limited only to the case and no contents. Case must be properly closed with no defects or damage to the O-ring gasket or valve to fully cover warranty. If the case breaks manufacturer will replace at no cost to you as long as you are the original owner of the case. Damaged handles, latches, valves, and gaskets can all be replaced and will be supplied at no charge in the case of any defect. To request parts you must have original receipt or purchase agreement and must have a return authorization number from MCOOLER. All warranty claims of any nature are barred if the carrying case has been altered or changed in any way.